Online shopping and payment

Online shopping of Products can be done in the territory of the Republic of Croatia and in the territory of the countries within the European Union.

When using the https://benatur.eu website, Users are required to provide accurate, valid and complete personal information, especially when filling out the registration form. Otherwise, the Seller is authorized to deny the user access or realization of the services offered to them.

Delivery

The seller is not responsible for possible delays in delivery, damages and other obligations that are in the domain of the delivery service, but in agreement with them will provide top service for every customer. In the event that the Buyer notices possible damage when taking over the goods, he is obliged to send the complaint to the delivery person on the spot and report it in writing to the Seller’s e-mail address info@benatur.eu.

During delivery, along with the purchased Product, the Customer signs a confirmation of receipt of the shipment, which he is obliged to sign, unless there is a reason for a complaint. By signing the confirmation of receipt of the shipment, the Buyer confirms that he inspected the product when taking it over and that the Product was taken over without visible external damage, that it corresponds quantitatively and qualitatively to the products on the invoice, and that all documents were delivered with the products in accordance with legal regulations.

Complaints and refunds

If for any reason you do not like the product(s) you received or product(s) do not meet your expectations, we offer the possibility of returning the funds in accordance with legal conditions and deadlines. The deadline for returning the product is 14 days. The costs of delivery and return of the goods in this case are borne by the Buyer. Sale items cannot be returned. The product you are returning must not be used and must be in its original undamaged packaging.

If the Buyer, upon inspecting the delivered products as described above, finds a reason for complaint, they must immediately report the issue to the delivery person and return the shipment to them. Complaints reported after the delivery of the Products will not be accepted by the Seller. Subsequent complaints related to broken bottles, faulty pumps, etc., will not be accepted by the Seller. The Buyer is obligated to inform the Seller of this in writing via email info@benatur.eu.

When picking up the delivered Product, the Customer is obliged to inspect the delivered product to check whether there are any visible external damages on the shipment and/or on the products themselves that are inside the shipment and immediately report them to the delivery worker, and refuse to pick up the delivered products on which they are visible damage. In this case, the customer has the right to a refund or replacement of the product.

If the product has a hidden defect that could not be detected by a normal inspection when picking up the item, which the buyer determines after opening the product – the buyer has the right to a refund or exchange of the product within 7 days of receiving the product and is obliged to inform the Seller about this in writing at email address: info@benatur.eu.

Failed delivery attempt

If the Buyer or the authorized recipient is not at the delivery address at the time of delivery, the goods will be temporarily held at the post office or at the local/regional unit of the courier service, and the Buyer will be notified of this with accurate information and a phone number where he can reschedule his delivery. In the event that the shipment cannot be delivered to the Buyer for reasons that are not the responsibility of the Courier or the Seller (the Buyer entered the wrong personal data during the creation of the order, did not successfully reschedule the delivery with the Courier, was not present at the delivery address more than 2 times, did not picked up the shipment on time from the PUDO location, etc.), the seller reserves the right to demand compensation for the costs of manipulation, transport and other possible costs.

Wrongly delivered product

In cases where a product different from the one he purchased was delivered to the Customer, he has the right to deliver the ordered Product, and if this is not possible, the Customer has the right to a refund in the amount of the Product price paid, the delivery price and reimbursement of costs in the case of Product return, and is obliged to return the wrongly delivered Product.

Refusal to accept the package

In the event that the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand compensation for the costs of manipulation, transport and other possible costs.